Do I need to download anything in order to play the games?

No. You do not need to download anything in order to play the games in PlanetWin365 Live Dealer. All you need to do is register with PlanetWin365 and you can start playing straight away. You will need your username and password to access your account.

To fully enjoy the technology that allows us to bring our real casino on the screen of your computer we recommend to observe the following easy steps:

  • Do not use Internet connections via phone or keys
  • Do not connect if there are more than two computers on the same network
  • View the site in Internet Explorer 8 or Google Chrome
  • Install or use the latest version of Flash player

What technical requirements are needed to run PlanetWin365 Live Dealer

PlanetWin365 Live Dealer runs best on broadband internet connections. Please avoid using mobile internet. We also recommend:

  • Microsoft Windows 2000 / XP or Vista
  • SVGA Graphics card capable of 1024x768 resolution or higher
  • The latest version of your Internet browser - Internet Explorer, Netscape Navigator, Mozilla Firefox etc.
  • Adobe Flash Player Version 10, available from:

What happens if I lose connection during a game?

If you lose connection during a game the game will continue and any bets placed will stand. In a BlackJack game, if you are unable to play your hand the system will play ‘stand’ for you.

What happens if the dealer makes a mistake?

If for some reason a dealer makes a mistake during a game, the supervisor will be summoned. If the game can be finished fairly it will be, otherwise the game will be canceled and any bets returned.

Can you assure me that the games are fair?

Yes. All the games in the PlanetWin365 Live Dealer are recorded and monitored and all the dealers are professionally trained.

What is the Chat box for?

You can use the chat box to talk with the dealers at any time. Please be aware, however, that abusive language will not be tolerated and the management reserves the right to block abusive players from the chat box.

Can I use the chat box to ask about my account with PlanetWin365?

No. Any queries about your account should be addressed directly to the customer support team. The dealers do not have access to any information about your account.

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